We have been talking to Maintenance and service providers, especially in the automobile sector, and we figured that almost all of them have two common concerns:
Firstly, how they can improve their technician productivity and
Secondly, how can they build customer trust?
While learning more about their problems and how we can empower them with better technician feedback and analysis, we came up with our new product line called Novolytics “Hark Audit”. The premise is that a digital and acoustic recording of service done will allow customers to know exactly what was conducted, empower them with the ability to have a before-after comparison. This digital proof of before-after comparison from using noise signature recordings collected during each work session will ensure customer trust in the company's services post-visit, which should make customers feel more reassured when they see how much better their machine sounds now! Hark Audit also helps the service provider to allow for feedback and an after-the-fact audit & analysis of work done by technicians, helping them improvise their techniques and also analyze if the work done was meeting their service standards. The best part is that Novolytics Hark Audit can be integrated with existing technicians' operations app as well as any customer-facing apps. An amazing feature right within your existing apps. We are very excited about this new product line because it means more revenue for the service providers without sacrificing quality or customer satisfaction through smart automation solutions powered by technology!
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